About Us

INTRODUCTION

At New Resource Bank, we know our customers expect and rely on us to maintain the confidentiality and privacy of all the information about them in our possession and control. Maintaining that trust and confidence of our customers is our highest priority. We never take for granted the trust our customers have placed in us and we honor that trust by managing our customers’ personal information with the highest level of care and discretion. We are, and always will be, committed to maintain the confidentiality of customer information.

Our customers are those individuals and businesses to whom we provide banking and other related financial services. We have adopted this policy to guide our conduct when we collect, use, maintain or release customer information and to assist our customers to better understand our privacy practices.

CUSTOMER EXPECTATION OF PRIVACY

We understand our moral, professional and legal obligations to our customers and former customers to maintain the privacy of all the information about them in our possession and control. We will obey all applicable laws respecting the privacy of this information and will comply with the obligations of the law respecting nonpublic personal information provided to us. We continually review and test our policies, procedures and our technology to insure that this information is safeguarded to our satisfaction and as required by law.

CUSTOMER INFORMATION

We do not sell customer information. Whether the customer is a current or former customer, we are committed to protecting the information shared with us. This commitment to conduct business honestly and with the customer’s best interest in mind is the foundation of our Privacy statement.

PROTECTION OF CUSTOMER INFORMATION

A customer’s information is confidential. We take a number of steps to ensure that the customer’s information is adequately safeguarded. These steps include the following:

• implementing a number physical and electronic security features to prevent unauthorized access;
• limiting access to customer information to those employees responsible for servicing the needs of the customer; and,
• conducting periodic reviews of our computer systems, including security features.

COLLECTION OF CUSTOMER INFORMATION

We will collect, retain, and use information about our customers only when it will help administer our business or provide products, services, and other opportunities to customers. We will collect and retain information about customers only for specific business purposes. When we do so, we will disclose to our customers why we must gather the information. It is the our policy of the Bank to use customer information to protect and administer customer records, accounts, and funds. We must also collect information to comply with certain laws and regulations. Finally, we may use the information to create new products or improve existing products, services, and delivery systems.

MAINTAINING ACCURATE INFORMATION

We are required by law to have procedures in place to ensure that customer financial information and history is accurate, current, and complete. We will not furnish information relating to a customer to any consumer reporting agency if we know or should have known that the information was inaccurate.

If we learn that information furnished to a consumer reporting agency is not complete or accurate, we will take the following steps:

• Promptly notify the consumer reporting agency that the information is not complete or accurate.
• Provide the agency with corrections to the information, or any additional information, necessary to make the information accurate or complete.
• Refrain from furnishing to the agency any information that remains incomplete or inaccurate.

Information Disputes

If a customer disputes the accuracy or completeness of information in a consumer report that we provided to a consumer reporting agency, we will not further furnish the information to any consumer reporting agency without a notice that the customer disputes the information.

Delinquencies

If we furnish information to a consumer reporting agency regarding a delinquent account placed for collection, charged off, or subjected to any similar action, we will inform the agency no more than 90 days after providing the information of the month and year the delinquency began.

DISPUTES ABOUT INFORMATION

If a customer notifies a consumer reporting agency of disputes in information that we provided, we will take the following steps after receiving notice from the agency:

• Investigate the disputed information.
• Review all relevant information the agency provided.
• Report the results to the agency.

If our investigation finds that the information is incomplete or inaccurate, we will report the results to all other consumer reporting agencies to whom we reported the information. We have 30 days from when the consumer reporting agency received the dispute notice to meet the above requirements.

LIMITING EMPLOYEE ACCESS

We will implement procedures that limit employee access to personally identifiable information to those employees with a business reason to know such information about customers.

EMPLOYEE COMPLIANCE

All employees will be informed about the importance of confidentiality and customer privacy through standard operating procedures, special training programs, and the Code of Business Conduct. Our management is directed to take appropriate disciplinary measures to enforce employee privacy responsibilities.

SECURITY PROCEDURES

Management is directed to maintain security standards and procedures to help prevent unauthorized access to confidential information about customers. We will update and test the standards and procedures on an ongoing basis to ensure the protection and integrity of customer information.

DISCLOSURE OF CUSTOMER INFORMATION

We do provide customer information, including non-public personal information, to our vendors and other outside service providers whom we use when appropriate and necessary to perform and enhance our customer services. When we provide customer information to anyone outside our organization we only do so as required or permitted by law. We require all of our vendors and service providers, who receive customer information from us, to agree to maintain the information in confidence, to limit the use and dissemination of the information to the purpose for which it is provided and to abide by the law. We monitor that each outside vendor and service provider receiving non-public personal information from us complies with our confidentiality requirements.

RESTRICTIONS ON DISCLOSING INFORMATION

We will comply with the requirements of the California Financial Information Privacy Act (Division 1.2). We will not sell, share, transfer, or otherwise disclose nonpublic personal information to or with any nonaffiliated third parties without the explicit prior consent of the consumer to whom the nonpublic personal information relates.

We will not discriminate against or deny an otherwise qualified consumer a financial product or a financial service because the consumer has not provided consent to authorize us to disclose or share nonpublic personal information pertaining to him or her with any nonaffiliated third party. However, we are not prohibited from denying a consumer a financial product or service if we could not provide the product or service to a consumer without the consent to disclose the consumer’s nonpublic personal information, and the consumer has failed to provide consent.

We will utilize a form, statement, or writing to obtain consent to disclose nonpublic personal information to nonaffiliated third parties. The form, statement, or writing will meet all of the requirements of the California Financial Information Privacy Act.