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Attention cardholders: you will be getting a new debit card with EMV-enhanced (chip) security in the mail. Please activate it and securely destroy your old card as old card will become deactivated. Please contact us with any questions at 415.995.8160 or [email protected].

What does New Resource Bank do with your personal information?

To ensure customer information is safeguarded as required by law, we periodically review and update our policies, procedures and technology.


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and other identifying information
  • payment history and account balances
  • credit history and transaction history

When you are no longer our customer, we continue to share your information as described in this notice.


All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons New Resource Bank chooses to share; and whether you can limit this sharing.

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Who is providing this notice?

New Resource Bank

How does New Resource Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does New Resource Bank collect my personal information?

We collect your personal information, for example, when you

  • open an account or deposit money
  • pay your bills or apply for a loan
  • use your debit card

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.




Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • New Resource Bank has no affiliated companies.


Companies not related by common ownership or control. They can be financial and non-financial companies.

  • New Resource Bank does not share information with nonaffiliates for marketing purposes.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • New Resource Bank has no joint marketing arrangements at this time.


Other important information

California Financial Information Privacy Act (SB1). California law applies specifically to financial institutions doing business in California who disclose nonpublic information on a California resident. New Resource Bank does not share nonpublic information with non-affiliated third parties except when permitted by law.

This policy is reviewed and revised at least annually.  If customers need to opt out as a result of any material changes in how New Resource Bank shares information then users will immediately be notified in writing by mail.



If you have any questions or concerns about our privacy policy, please contact us at 415.995.8100 or visit Contact Us

To view or print a PDF of this policy, please click: here

Last revised August 2017